FAQ

We are ecoglassworks, the official brand of Ladna Glass Factory based in Poland, Europe. Every produced by us piece is 100% recycled and handcrafted - made by our skilled blowers, which is making every piece unique. We work with big corporations and small companies or trade sellers so we customise our products to fulfill our customers' need.

Please create a wholesale customer account.

Only companies can buy on ecoglassworks.co.uk. To be able to accept an order, a company should have:

- an active VAT number
- an active VAT number

If you would like to place an order in our shop, you can do so in 2 ways:

- via our online platform: www.ecoglassworks.co.uk
- via email: shop@ecoglassworks.com

At our company, environmental protection, sustainability, and reducing our carbon footprint are of utmost importance. To support these values, we have implemented a minimum order policy in our online store - the minimum order quantity is set to one pallet (which usually equates to orders of around £500).

This decision helps us optimize our logistics processes, leading to fewer shipments and reduced fuel consumption. By consolidating orders into larger shipments, we can significantly lower the number of deliveries, thus decreasing the overall environmental impact associated with transportation.

We believe that this approach not only supports our commitment to a more sustainable future but also ensures that our customers receive their products in an efficient and eco- friendly manner. We appreciate your understanding and cooperation in helping us achieve these environmental goals. Together, we can make a positive difference for our planet.

Only companies can buy on ecoglassworks.co.uk. To be able to accept an order, a company should have:

- Credit cards (American Express, Diners Club, JCB, Maestro, MasterCard, Masterpass, Visa, Visa Checkout
- Paywall: Przelewy24
- PayPal
- Traditional bank transfer

The more you buy, the bigger the discount you get:

- order amount over 1000 GBP: -15% discount
- order amount over 10 000 GBP: -20% discount

Our standard packaging is a bulk pack of 4/6/8/10/12 pieces per pack, depending on the vase sizes selected. The cartons are made of 3-ply cardboard, joined with strong staples. The cartons with glass are placed on the pallet in a suitable manner and wrapped in stretch film, minimising the risk of breakage during transport.

If your packaging needs differ from our standard options, we are more than happy to provide a custom quote for you: LINK DO CUSTOM.

Orders are dispatched upon receiving 100% prepayment. As soon as the payment is credited to our account, our warehouse immediately begins the process of assembling the ordered goods. Please note that during periods of high demand, this process may take between 3 to 7 business days.

Your order will be delivered to your address by Kuehne-Nagel.

The delivery time from dispatch of the order is 10-15 days.

The cost of transport will be charged to you automatically in the cart, depending on the volume of your order.
For orders up to 7 pallets, the system calculates the cost automatically, above this quantity - please contact Customer Service.

Yes, you can pick up order by yourself or send transport company chosen by you. Please inform us about it when placing an order.

Our address:

Magazyn Główny Ecoglassworks,
Skrzyszów 626B,
33-156 Skrzyszów

Notify us of breakages and damage to goods as soon as you receive the load. Please send us a list of damaged products and their quantities as well as photos documenting the damage (remember to include a photo of the entire pallet with the goods) - this is necessary for filing a claim with the carrier.
Irrespective of the carrier's decision regarding compensation, we will reimburse you the equivalent of the loss incurred to your bank account or Customer Balance in our online shop.

Due to Brexit, customs clearances—both export and import—are now required. Our carrier's Customs Agency, Kuehne Nagel, handles these clearances. Rest assured, you will receive our support at every stage of the process. We will complete most of the necessary documents for you, ensuring a smooth and efficient procedure. Your satisfaction and ease of transaction are our priorities as we navigate these new requirements together.

As a manufacturer, we are able to produce all the products shown on the website, therefore our products are never out of stock, if you want to order a product that is not available on site, please contact us and we will get back to you with the MOQ and details necessary to produce the glass especially for you.

NOOS are products that are never out of stock, we maintain continuous availability. This means that if you decide to add these products to your range, you don't have to worry about long delivery times. These products are available on call and the delivery time to you depends solely on the transit time itself (plus the time needed to prepare the pallets).

As part of a personalised NOOS, we can produce the products you order regularly and keep a permanent stock of them reserved especially for you, ready to be dispatched on call. Please contact Customer Services for more details.

We are the direct manufacturer of the glassware we offer, which allows us to provide attractive prices without intermediaries. As a result, our customers receive the highest quality products at the best prices on the market. We constantly invest in modern production technologies and take care of every detail to meet the expectations of even the most demanding customers. Our experience and passion for creating beautiful products make us a trustworthy business partner.

Our discount policy is designed to satisfy our business customers, ensuring that they have access to high quality products at attractive prices. We offer a variety of discounts depending on the size of your order and the regularity of your purchases. We have created a discount system that allows you to purchase goods at an exceptional price straight from the manufacturer, supporting the growth of your business and making it more competitive.

The more you buy, the bigger the discount you get:

order amount over 1000 GBP: - 15% discount
order amount over 10 000 GBP: - 20% discount

In addition to tiered discounts, which allow you to purchase glass at attractive prices, we also offer a special Outlet section. There, you can find products with discounts of up to 30%! It's a great opportunity to buy high-quality glass at even more affordable prices. Check out our offer and take advantage of these amazing deals!

Please note that the discounts from the Outlet section and tiered discounts do not combine. Each promotion works separately, meaning you can benefit from either the tiered discounts or the reductions available in the Outlet section.

We invite you to cooperate with us and take advantage of our offer, where we guarantee low prices, high quality and an individual approach to each customer.

Additionally, we regularly provide special offers, making our deals even more attractive: click here.

Yes, volume buyers can count on individual pricing with us.
If you need large quantities of glassware for your business, you can benefit from individualized pricing tailored to your specific needs. Our team is dedicated to providing personalized solutions for volume buyers that maximize your savings. To discuss your requirements and receive a custom quote, please contact our Customer Service: click here.

As a manufacturer specializing in eco-friendly, recycled glass products, we take pride in offering exceptional terms of cooperation for businesses interested in purchasing large volumes. Whether you're a retailer, wholesaler, or part of a large distribution network, we understand the importance of scale in procurement processes.

While we value and provide the best possible conditions for all of our customers, we recognize the unique needs of high-volume buyers. That's why we are prepared to offer tailored terms that align with your operational demands, ensuring both competitive pricing and reliable supply chains.

Moreover, our unique collaboration terms extend beyond just pricing. We offer maximum flexibility in product customization, packaging, and logistics, enabling you to adjust these elements to suit your brand's or business's specific requirements. Whether you need a unique design, specialized packaging, or personalized logistics solutions, we are ready to work with you to deliver exactly what your business needs.

Trusted by industry leaders
We are proud to have earned the trust of major retail chains such as ZARA HOME, Action, Black Red White, Homla, DUKA, Pepco, and many others. Our successful collaboration with these respected partners is a testament to the quality of our products and the reliability of our service. Their confidence in our solutions underscores the value of working with us, and we are ready to offer the same level of commitment and expertise to your business. By choosing our recycled glass products, not only do you benefit from high-quality, sustainable solutions, but you also support a greener future. Let’s work together to create value for your business while contributing to environmental conservation.

We encourage you to fill out our dedicated Volume buyers contact form to begin the conversation, or if you have any questions, feel free to reach out to our Customer Service team. We're here to help and look forward to working with you!

As a leading manufacturer of recycled glass products, we are able to offer our clients reliability and continuous availability of our bestselling items. Our Never Out of Stock collection is the answer to the needs of businesses that cannot afford delays in supply. With our glass factory, full control over the production process, and smart inventory management, we ensure that our products from NOOS collection are always ready to ship.

Our glass products, perfect for the floristry, interior design, and home decor industries, are highly valued by customers. That's why we created a collection that never disappears from stock. This is particularly important for companies that build their offers around consistently available products, eliminating the risk of sales interruptions.

Continuous availability of bestsellers
Our production team constantly monitors inventory levels, and the Never Out of Stock collection is designed to ensure that key products are always ready for immediate shipment. By partnering with us, you can rest assured that your favorite products are available when you need them. This is the ideal solution for businesses that rely on steady supplies, as well as those that need to flexibly respond to changing market demands.

Custom "Never Out of Stock" collections
We also offer the possibility of creating a dedicated Never Out of Stock collection specifically for your business. If your needs go beyond our standard offer, we can design a collection tailored to your requirements. This ensures that selected items are always available in our warehouse, ready to ship on demand. We offer full flexibility – you can order products exactly when you need them, without worrying about long production lead times.

Why create your own collection?
● Full control over availability – your products are always ready for dispatch.
● Fast order fulfillment – items are in stock and waiting for your call.
● Customized offer – work with our team to design the perfect collection, exclusively available to you.

We guarantee that partnering with us means comfort, stability, and reliable deliveries. Our Never Out of Stock collection is the perfect solution for businesses that value consistency and dependability. Let us help you maintain optimal inventory levels, and contact us today to learn more about creating a custom collection for your business.